ECONOMYNEXT – State-run SriLankan Airlines which is listed to be sold to private sector apologized for flight delay to London and the return aircraft on May 1 citing that the delay was due to safety and well-being of its passengers.
The Airlines said its flight UL 503 bound to London with 272 passengers on May 1 was diverted to Vienna international airport in Austria due to a medical emergency involving a passenger who required urgent medical attention.
Later the same flight flight experienced a delay in departure from Vienna due to a technical issue, preventing it from reaching the Heathrow Airport before its scheduled closure at 22:00hrs London time.
“Consequently, Flight UL 503 was rescheduled for departure the following day, with all passengers who had visa to Europe provided with accommodation in Vienna,” SriLankan Airlines said in a statement.
The flight resumed its journey on May 2 and reached London at 21.30hrs, London time.
“As a result of this delay, SriLankan Airlines regrettably had to cancel Flight UL 504 from London to Colombo on 1 May 2024, with affected passengers notified and those who had already checked in provided with hotel accommodation,” it said.
“We sincerely apologize for any inconvenience caused to our passengers. The safety and well-being of our passengers are paramount, and we deeply appreciate their understanding and cooperation.”
Government officials have told Economy Next that the delays in bringing down aircraft parts after Covid pandemic have contributed to delay in timely repair of technical issues.
The Airline, which once was profitable under Dubai-based Emirates management until 2007, has witnessed a raft of technical issues in Colombo as well as foreign airports recently. It has incurred losses since 2008.
Former President Mahinda Rajapaksa did not extend the Emirates deal with Emirates after the Dubai-based carrier failed to allocate a large government contingent with him to travel to London. (Colombo/May 3/2024)