Microsoft Store updates and downloads stuck at 0%

Problems with the Microsoft Store are nothing new for Windows users, and one problem that has surfaced recently is that Windows Store updates and downloads are stuck at 0%. This happens even when users have a stable internet connection.

Here are some reasons why this could happen:

  • Corrupt Microsoft Store Cache – If the temporary data stored as cache files is corrupted, Microsoft Store may encounter problems while performing certain tasks.
  • The store is corrupt – Your Microsoft Store app may be facing a corruption issue or error. These can usually be resolved using the built-in Microsoft Store Troubleshooter designed by Microsoft.
  • The time and date are incorrect – Your system time and date must be accurate for applications to retrieve certain certificates before performing tasks. If incorrect, the certificates will be considered invalid, leading to issues like this.

Now that we know the potential causes, let’s take a look at the troubleshooting methods that solved the same problem for other affected users.

1. Change Software Distribution Folder

The solution in this case, which worked for more than half of affected users, was to edit the Software Distribution folder in the command prompt.

The SoftwareDistribution folder in Windows is used to temporarily store files needed to install updates on the system. It is in the Windows directory.

Here is how you can modify it to solve the current problem:

  1. Type cmd in the taskbar search box and click Execute as administrator.
  2. In the Command Prompt window, type the commands mentioned below and press Walk in to run them one by one.
    net stop wuauserv
    
    move "c:WindowsSoftwareDistribution" "c:WindowsSoftwareDistribution.old"
    
    net start wuauserv
    Run the command to change the folder
  3. Once the commands are executed, restart your PC.

On restart, check if you can download updates or new apps now without any problem.

2. Repair Microsoft Store

Earlier, we mentioned that corrupt temporary files or faulty dependencies could be causing the problem in Microsoft Store. If this happens, the best solution is to repair the Microsoft Store using the built-in repair tool.

Here is what you need to do:

  1. Open Windows Settings by pressing the the Windows + I touch simultaneously.
  2. In the Settings window, navigate to apps > Apps and features.
  3. In the next window, click on the three dots next to Microsoft Store.
  4. Select Advanced options.
  5. Now click on the Finish button in the next window.
  6. In the Reset section, click the repair button.

    Microsoft Store updates and downloads stuck at 0%
    Click the Repair button

Once the process is complete, verify that the issue has been resolved. Follow the steps below to reset Windows Store if it is not working.

  1. Click it Reset button in the Advanced Options window.
  2. To continue, click Reset again at the confirmation prompt.
  3. Restart your computer once the process is complete.

2. Run Windows Store Troubleshooter

Another way to fix corruption issues in the Microsoft Store app is to use the built-in Windows Store troubleshooter. This troubleshooter is similar to other troubleshooters in that it scans the system for relevant issues before reporting them.

It will offer you relevant fixes for any issues it detects and then apply them without requiring any intervention from you.

Here’s how to run the Windows Store App Troubleshooter:

  1. Type Windows Settings in the taskbar search box and click Open.
  2. Move towards System > Troubleshoot.
  3. Click on Other convenience stores in the next window.

    Click on Other convenience stores option
  4. Now locate Windows Store apps and click on the Run button with that.

    Microsoft Store updates and downloads stuck at 0%
    Click the Run button
  5. Then wait for the troubleshooter to scan the system. If there are any problems, he will let you know. To apply the suggested fixes, click Apply this hotfix.

You should now be able to update or install Microsoft Store apps after troubleshooting is complete.

3. Reset Windows Store cache

Cache file corruption is another reason why Microsoft Store issues occur. A cache is temporary data that apps and programs use to retrieve data such as preferences and user information more quickly in the future.

Eventually, this data can accumulate and become corrupted, causing issues like the one we’re talking about. Since the cache files are temporary, you can safely delete/reset them, which usually fixes the problem.

Here’s how you can reset the Windows Store cache:

  1. press the To win + R-keys together to open a Run dialog box.
  2. Type wsreset.exe in the Run text field and click Walk in.

The command will now run in the command prompt and once done, the command utility will close. Once done, check if the issue is resolved.

4. Make sure the system time and date are correct

Another reason you might encounter the problem is inaccurate system time and date.

Some apps like the Microsoft Store check the system for relevant certificates before performing tasks. If the system time or date is incorrect, these certificates are rejected, causing issues like this. The solution to this is simple, because all you have to do is correct this information.

You can go to the Settings app and click on Time and language. Head to the Date and hour section and make sure the information here is correct.

5. Reinstall the Windows Store via Windows Terminal

Finally, if none of the above methods work for you, try reinstalling the Microsoft Store, which will re-register the app.

Here’s how:

  1. Launch a Run dialog box by simultaneously pressing the Windows + R on your keyboard.
  2. Type weight in the text field of the dialog box and press the key CTRL + Gap + Enter the keys together to launch Windows Terminal as administrator.
  3. Click on Yes when User Account Control prompts you to grant administrator access.
  4. Now type the below mentioned command and press Walk in to run it.
    Get-AppxPackage -allusers *WindowsStore* | Remove-AppxPackage
    Uninstall the Microsoft Store by running the command
  5. After running the command, restart your computer. On restart, open Windows Terminal again with administrative privileges.
  6. To reinstall Windows Store, run the following command.
    Get-AppxPackage -allusers *WindowsStore* | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)AppXManifest.xml”}
    Microsoft Store updates and downloads stuck at 0%
  7. Finally, restart your PC again and check if the issue is resolved.

Sam D. Gomez